Docs to Go App Will Not Open Password Protect PowerPoint Files – Solution?

The Docs to Go app is a popular mobile office suite that allows users to view, edit, and create Word, Excel, and PowerPoint documents on their mobile devices. However, one common issue users face is being unable to open PowerPoint presentations that have been password protected when using the Docs to Go app. Here are some potential solutions to try:

Verify App Supports Password Protected Files

The first step is to check if the version of the Docs to Go app you have installed actually supports opening password protected PowerPoint files. Some older versions may not. Visit the app store you downloaded from and check the app details and release notes for verification.

Update to Latest Version

If your installed version does not indicate support, update to the latest release of the Docs to Go app. App developers often add new features and fixes in updates, including compatibility with opening protected files.

Remove Password Protection

If possible, remove the password protection from the PowerPoint file on the desktop application it was created on, then transfer an unprotected version of the file to your mobile device to open with the Docs to Go app. This is the simplest workaround.

Try Other Mobile Office Apps

Other well-rated mobile office suite apps to consider that may provide support for password protected PowerPoint files include:

  • Polaris Office
  • OfficeSuite
  • WPS Office

See if any of those apps can open the protected file successfully on your device.

Contact App Developer

If you still cannot get the file open, consider contacting the Docs to Go app developer directly through their support channels. Inquire if there are any other troubleshooting tips or plans to address protected file compatibility in future updates.